At Portia & Alexa we understand that it can be hard to determine your perfect hair colour match from a computer screen, which is why we are pleased to accommodate returns and exchanges within 30 days on all sets that have not been opened, worn, or tampered with.
Feel free to remove the extensions from their packaging and hold them up against your hair to check the shade, feel and length! - just be sure to keep the Portia & Alexa hygiene tag & warranty card around the top of the goods in case of an exchange or refund, due to health & hygiene reasons, if you removal his seal and card , you will be unable to return the item for exchange or refund.
If the warranty seal is intact, follow the below steps:
- Contact us via email to email@example.com letting us know that you would like an exchange or return of a product.
- Once you receive an authorisation number for returns click on our returns portal here. This Aus Post portal will generate a postage label for you. Simply stick the label on the package and place in a Red Post Box or drop off at a Post Office near you. Customers are responsible for return shipping costs.
- Return postage address : (Pre-populated in the returns portal)
Portia & Alexa Hair Extensions
PO Box 592
Baulkham Hills NSW 1755
All customers are responsible for their own return shipping costs. We recommend that you send your returned item with a tracking option.
Please allow 2-3 business days for the warehouse to process & send out your new set once it arrives back to us. We'll notify you via email once your exchange has been completed.
If returning to a product of a different value, we will be in touch via email regarding the price difference.
We are pleased to accommodate returns 30 days on all sets that have not been opened, worn, or tampered with.
Refunds (Australian Orders) are calculated as the total order amount, minus shipping fee of $8.00 (excluding orders in which Express Post was paid for by customer) incurred by Portia & Alexa as well as a restocking fee of $15 AUD to cover costs of the process.
International orders (All countries except Australia) will incur a $25AUD restocking fee.
The product warranty tag must be in-tact around the product and they must be returned in un-used condition. For exchanges, please allow 2-3 business days for the warehouse to process & send out your new set once it arrives back to us. We'll notify you via email once your exchange has been completed.