Brush Your Hair Often

Probably one of the most important steps is brushing your extensions out after washing them and only after they are 90% dry. Because wet hair is at its weakest, this reduces the chance of breakage and shedding. You should also be aware that it is more susceptible to breakage when wet. You should instead use your fingers to loosen any tangles while the hair is wet. Make sure you brush your extensions gently before and after each use of clip in hair extensions or ponytail hair extensions to prevent shedding and breakage. It will also extend their lifespan. To do this, begin at the ends and work your way up to the roots. 

 

Use the Right Products on Your Hair

A good hair product can make all the difference between tangles and soft, manageable extensions. You should purchase products specifically designed for dry and damaged hair in order to keep the strands healthy and nourished. Adding moisture to your hair is also possible with products like argan oil, coconut oil, and castor oil. For the health of your extensions, it is imperative to purchase products that are free of sulphates and alcohol. Hair integrity will be compromised by these ingredients as they strip it of natural oils. In turn, this causes the hair to be drier and more likely to tangle or mat.

OuBe Sure to Read the Ingredientsr collections

One simple thing you should always do before purchasing any product is to read the label. There are many products out there that contain hidden sulphates and alcohol. Likewise, make sure the sulphate-free shampoos you buy are truly sulphate-free. Check the ingredient listing and make sure you do not see words such as SLS or sodium chloride, Lauryl Sulphate, Sodium Laureth Sulphate, Alcohol denat, Ethanol, SD alcohol 40, Propanol, Isopropyl, and Propyl.

 

Hydrate Your Hair Extensions 

Your extensions don't absorb oils like your natural hair, so you don't have to wash them as often. A general rule of thumb is to wash your extensions as little as possible so they last as long as possible. You should always hydrate your extensions before and after washing them by applying a moisturising sulphate-free and alcohol-free conditioner.

 It may even be possible to skip the shampoo and only co-wash your extensions with conditioner! At the end, rinse the extensions with cold water to seal in moisture and close cuticles.

You can apply a deep conditioning treatment or mask to your extensions when you notice they are dry or tangled. By doing so, they will be hydrated and rehydrated, and they will be softer and easier to style. For Clip In Extensions, dampen them and apply a generous amount of a sulphate and alcohol-free deep conditioning treatment or conditioner. Let them soak for 5-6 hours or overnight by putting them in a plastic bag or shower cap. Rinse off as normal the next day.

Use an Oil Treatment on Your Extensions

Infusing your hair extensions with oil, such as coconut oil, is another way to rehydrate them. Put two tablespoons of coconut oil in a saucepan and heat it until it melts. Afterward, apply the product to dry hair, starting at the mid-shaft and working your way down. The best results can be achieved by leaving this treatment on overnight. Afterwards, wash the extensions as usual. You may need to shampoo your extensions twice to remove all of the coconut oil from the hair since coconut oil is very heavy.

 

Carefully Handle Your Hair Extensions

In addition to improper hair care, extensions can also suffer from improper care. You should wash the extensions gently and avoid rubbing them vigorously when washing. When you are finished with the extensions, gently squeeze out any excess water. You should never rub your extensions dry with a towel. Instead, always lay them out on a flat surface and gently pat them dry or when air drying, use microfiber towels to remove excess moisture faster.

A Heat Protector Must Always Be Used When Heat Styling

After every wash, we do not recommend blow drying your extensions because this will make them dry and more prone to breakage. It is highly recommended that you air dry your extensions for the safest route, as this will also prevent tangles. Additionally, we recommend using a heat protectant spray before using any heat styling tool to extend the life of your hair extensions. Moreover, we recommend using only a low heat setting of 60-180 degrees Celsius to avoid damaging the hair.

If you need to use your extensions immediately after washing them, make sure that you are using a cool setting to avoid any heat damage, and that you do not brush the hair until it is 90% dry. The best way to blow dry wefts is to start with the roots and work your way downward. It is always recommended to blow-dry downwards so that not only will the cuticle be smoothed but the hair will also avoid becoming tangled due to the varied directions in which it is being blown.

Hair Products That Are Heavy Should Be Limited

You can prevent tangling by limiting the number of products you apply to your hair. It is likely to clog up your extensions when you use sticky products like hairspray, gel, or wax. Using more products will result in you washing your extensions more often, causing them to become dry and tangled. Additionally, any products you use on your natural hair can transfer to your extensions. 

Care Information & Dying Hair Extensions

Dying Hair Extensions Disclaimer.

All hair extensions & dyes are different. You cannot guarantee your product will produce the same results from brand to brand. We do not cover any costs nor take any responsibility for any issues you may encounter during or after the dying/toning process as we cannot be sure how your specific product reacts or the method in which it was applied. Always test your dye/toner one small piece of hair first to ensure it gives you the results you want.

Dying/toning is considered drastic modification of the product as these products contain quite harsh chemicals that may effect the feel, condition & lifespan of your set. It may increase the chance of dryness, shedding, tangling & breakage. Our hair goes through a long dying and bleaching process to get it to our fabulous shades.

 

 

REFUND & EXCHANGE POLICY

 

EXCHANGES

At Portia & Alexa we understand that it can be hard to determine your perfect hair colour match from a computer screen, which is why we are pleased to accommodate returns and exchanges within 30 days on all sets that have not been opened, worn, or tampered with.

Feel free to remove the extensions from their packaging and hold them up against your hair to check the shade, feel and length! - just be sure to keep the Portia & Alexa  hygiene tag & warranty card around the top of the goods in case of an exchange or refund, due to health & hygiene reasons, if you removal his seal and card , you will be unable to return the item for exchange or refund.

If the warranty seal is intact, follow the below steps:

1) Contact us via the Contact Us page letting us know that you would like an exchange or return of a  product.

2) Once you receive an authorisation number for returns click on our returns portal here. This Aus Post portal will generate a postage label for you. Simply stick the label on the package and place in a Red Post Box or drop off at a Post Office near you.

3) Return postage address : (Pre-populated in the returns portal)

Portia & Alexa Hair Extensions

PO Box 592

Baulkham Hills NSW 1755

 

All customers are responsible for their own return shipping costs and the postage costs of the replacement item. We recommend that you send your returned item with a tracking option.

Please allow 2-3 business days for the warehouse to process & send out your new set once it arrives back to us. We'll notify you via email once your exchange has been completed.

If returning to a product of a different value, we will be in touch via email regarding the price difference.

 

REFUNDS

 

We are pleased to accommodate returns 30 days on all sets that have not been opened, worn, or tampered with.  Refunds are calculated as the total order amount, minus shipping fee incurred by Portia & Alexa  as well as a restocking fee of  $15 AUD to cover costs of the process. The product warranty tag must be in-tact around the product and they must be returned in un-used condition. For exchanges, please allow 2-3 business days for the warehouse to process & send out your new set once it arrives back to us. We'll notify you via email once your exchange has been completed.

 

 Faulty Products

 Faulty Products

We are committed to providing the highest quality products and service. We suggest you contact us within 7 days if you notice a quality issue with your purchased product on info@pahairextensions.com with your order number and description, images of the fault need to be included.

For Wholesale customers experiencing a quality issue with the hair extensions after application, you must bring it to our attention within 30 days from delivery, NOT from your clients application date. 

A Use and Care assessment will be performed and we will ask questions to troubleshoot the problem.

The product needs to be returned for a Technical Assessment if the issue is not resolved. To determine the nature and cause of an issue, we may need to return the product to the manufacturer for further assessment.

Upon completion of the Fault Assessment, we will contact you.

PA Hair Extensions reserves the right to refuse a return request if the product shows evidence of damage due to misuse, neglect and abnormal use. Please see our Disclaimer below on colouring the hair extensions.

If the assessment proves the item is faulty, you can seek a refund, exchange, store credit, repair or replacement.

Dying Hair Extensions Disclaimer.

 

All hair extensions & dyes are different. You cannot guarantee your product will produce the same results from brand to brand. We do not cover any costs nor take any responsibility for any issues you may encounter during or after the dying/toning process as we cannot be sure how your specific product reacts or the method in which it was applied. Always test your dye/toner one small piece of hair first to ensure it gives you the results you want.

Dying/toning is considered drastic modification of the product as these products contain quite harsh chemicals that may effect the feel, condition & lifespan of your set. It may increase the chance of dryness, shedding, tangling & breakage. Our hair goes through a long dying and bleaching process to get it to our fabulous shades.