Halo Hair Extensions Australia #51 Champagne Ash Blonde
- Regular Price
- Sale Price
- Regular Price
- Unit Price
Dying Hair Extensions Disclaimer.
Results may vary with different brands and types of hair extensions and dyes. We cannot be held responsible for any issues that may occur during or after the dying/toning process as the reaction and application methods may vary. To ensure desired results, it is recommended to test the dye/toner on a small piece of hair before fully committing to the process.
Dying/toning can be a drastic change as the chemicals involved can negatively affect the texture, quality, and longevity of the extensions. The product may experience increased dryness, shedding, tangling, and breakage. Our hair extensions undergo a rigorous dying and bleaching process to achieve their stunning shades."
REFUND & EXCHANGE POLICY
At Portia & Alexa we understand that it can be hard to determine your perfect hair colour match from a computer screen, which is why we are pleased to accommodate returns and exchanges within 30 days on all sets that have not been opened, worn, or tampered with.
Feel free to remove the extensions from their packaging and hold them up against your hair to check the shade, feel and length! - just be sure to keep the Portia & Alexa hygiene tag & warranty card around the top of the goods in case of an exchange or refund, due to health & hygiene reasons, if you removal his seal and card , you will be unable to return the item for exchange or refund.
If the warranty seal is intact, follow the below steps:
1) Contact us via the Contact Us page letting us know that you would like an exchange or return of a product.
2) Once you receive an authorisation number for returns click on our returns portal here. This Aus Post portal will generate a postage label for you. Simply stick the label on the package and place in a Red Post Box or drop off at a Post Office near you.
3) Return postage address : (Pre-populated in the returns portal)
Portia & Alexa Hair Extensions
PO Box 592
Baulkham Hills NSW 1755
All customers are responsible for their own return shipping costs and the postage costs of the replacement item. We recommend that you send your returned item with a tracking option.
Please allow 2-3 business days for the warehouse to process & send out your new set once it arrives back to us. We'll notify you via email once your exchange has been completed.
If returning to a product of a different value, we will be in touch via email regarding the price difference.
We are pleased to accommodate returns 30 days on all sets that have not been opened, worn, or tampered with. Refunds are calculated as the total order amount, minus shipping fee incurred by Portia & Alexa as well as a restocking fee of $15 AUD to cover costs of the process. The product warranty tag must be in-tact around the product and they must be returned in un-used condition. For exchanges, please allow 2-3 business days for the warehouse to process & send out your new set once it arrives back to us. We'll notify you via email once your exchange has been completed.
We are committed to providing the highest quality products and service. We suggest you contact us within 7 days if you notice a quality issue with your purchased product on email@example.com with your order number and description, images of the fault need to be included.
For Wholesale customers experiencing a quality issue with the hair extensions after application, you must bring it to our attention within 30 days from delivery, NOT from your clients application date.
A Use and Care assessment will be performed and we will ask questions to troubleshoot the problem.
The product needs to be returned for a Technical Assessment if the issue is not resolved. To determine the nature and cause of an issue, we may need to return the product to the manufacturer for further assessment.
Upon completion of the Fault Assessment, we will contact you.
PA Hair Extensions reserves the right to refuse a return request if the product shows evidence of damage due to misuse, neglect and abnormal use. Please see our Disclaimer below on colouring the hair extensions.
If the assessment proves the item is faulty, you can seek a refund, exchange, store credit, repair or replacement.
21 Inches Long 120 Grams
17 Inches Long 120 Grams
Actual colours may vary. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual colour may vary slightly from your monitor. We cannot guarantee that the colour you see accurately portrays the true colour of the product.