Halo Hair Extensions Afterpay #60 Platinum Blonde

How do you prevent tangling and matting and reduce shedding?

BRUSH YOUR HAIR OFTEN

The first and quite possibly one of the most important steps is to brush your extensions out before washing them and only once the hair is 90% dry. This helps minimise the possibility of breakage and shedding because the hair is at its weakest point when wet. Keep in mind it is also more susceptible to breakage when wet. Instead, use your fingers to gently loosen any tangles. Always gently brush your extensions before and after each use to reduce shedding and breakage. This will also prolong their lifespan. You can do this by starting at the ends and making your way up to the roots. 

USE THE RIGHT HAIR PRODUCTS

The proper hair products make all the difference in whether your extensions will tangle or be soft and manageable. Purchase products specifically formulated for dry and damaged hair, as they will help keep the strands healthy and nourished. Also, look for products that add moisture to the hair like argan oil, coconut oil, and castor oil. Purchasing sulphate and alcohol-free products is a necessity as they are imperative to maintain the health of your extensions. These ingredients strip the hair of its natural oils and will affect their integrity. This, in turn, makes the hair drier and more prone to tangling or matting.

KEEP YOUR HAIR EXTENSIONS MOISTURISED

Keeping your extensions moisturised and nourished is crucial, considering they don’t have a natural hydration source like your own hair does. If you are brushing your extensions throughout the day and you seem to notice dryness or some minor breakage, apply a pearl-size amount of a lightweight or water-based hair serum or a lightweight oil, like argan oil. Always ensure you apply it from the mid shaft of the hair down to the ends and follow by brushing the extensions to evenly distribute the product throughout. Remember, less is more. You do not need to apply a hair oil daily, as this can cause buildup on your extensions. Instead, you apply it once a week or when you notice significant tangling and dryness. 

READ THE INGREDIENTS LIST

Also, keep in mind that not all companies claiming to make sulphate-free shampoos are truly free of sulphates. Be sure to check the ingredient listing and ensure you don’t see the words: SLS, Sodium Lauryl Sulphate, Sodium Laureth Sulphate, Alcohol denat, Ethanol, SD alcohol 40, Propanol, Isopropyl, and Propyl.

HYDRATE YOUR HAIR EXTENSIONS 

Since your extensions don’t absorb the oils your natural hair would, you don’t have to wash them as often. As a general rule, the less you wash your extensions the longer they will last you. When washing your extensions, it's important you hydrate them as much as possible, and apply a moisturising sulphate and alcohol-free conditioner before and after shampooing. Sometimes, you can even skip the shampoo and only co-wash your extensions with conditioner! Always be sure to rinse the extensions in cold water at the end to close cuticles and lock in moisture.

When you notice your extensions getting dry or tangled, apply a deep conditioning treatment or mask. This will hydrate and restore some moisture back into them, as well as help make them softer and more manageable to style. It’s an easy and simple process to do—all you have to do is dampen your extensions and apply a generous amount of a sulphate and alcohol-free deep conditioning treatment or conditioner to the hair, and let it soak in the product for 5-6 hours or overnight by placing it in a shower cap or a plastic bag. Rinse off as normal the next day.

HANDLE YOUR HAIR EXTENSIONS WITH CARE

Improper hair care can also take a toll on your extensions. When washing, make sure to handle the extensions gently and to not rub them vigorously. After you are finished, carefully squeeze any excess water from the extensions. Never rub your extensions dry with a towel. Instead, always lay them out on a flat surface and gently pat them dry. When air drying, invest in a microfiber towel as it will remove excess water faster and it won’t rough up the hair (which can also cause tangles). 

LIMIT HEAT STYLING AND ALWAYS USE A HEAT PROTECTANT

We do not recommend blow drying your extensions after every wash as doing this constantly will make them dry and more vulnerable to breakage. If you can avoid it, we highly recommend air drying your extensions for the safest route as this will also prevent against tangles. Also, we always suggest using a heat protectant spray prior to using any heat styling tool to extend the lifespan of your hair extensions. Additionally, we recommend to only use a low heat setting of 60-180 degrees celsius as anything higher runs the risk of damaging the hair.

LIMIT THE USE OF HEAVY HAIR PRODUCTS

Limiting the number of products you apply to the hair will help with tangling. Using sticky products such as hairspray, hair gel, or hair wax, can and likely will clog up your extensions. The more products you use, the more you will need to wash your extensions, leading to dry, tangled extensions.

Dying Hair Extensions Disclaimer.

All hair extensions & dyes are different. You cannot guarantee your product will produce the same results from brand to brand. We do not cover any costs nor take any responsibility for any issues you may encounter during or after the dying/toning process as we cannot be sure how your specific product reacts or the method in which it was applied. Always test your dye/toner one small piece of hair first to ensure it gives you the results you want.

Dying/toning is considered drastic modification of the product as these products contain quite harsh chemicals that may effect the feel, condition & lifespan of your set. It may increase the chance of dryness, shedding, tangling & breakage. Our hair goes through a long dying and bleaching process to get it to our fabulous shades.

REFUND & EXCHANGE POLICY

EXCHANGES

At Portia & Alexa we understand that it can be hard to determine your perfect hair colour match from a computer screen, which is why we are pleased to accommodate returns and exchanges within 30 days on all sets that have not been opened, worn, or tampered with.

Feel free to remove the extensions from their packaging and hold them up against your hair to check the shade, feel and length! - just be sure to keep the Portia & Alexa  hygiene tag & warranty card around the top of the goods in case of an exchange or refund, due to health & hygiene reasons, if you removal his seal and card , you will be unable to return the item for exchange or refund.

If the warranty seal is intact, follow the below steps:

1) Contact us via the Contact Us page letting us know that you would like an exchange or return of a  product.

2) Once you receive an authorisation number for returns click on our returns portal here. This Aus Post portal will generate a postage label for you. Simply stick the label on the package and place in a Red Post Box or drop off at a Post Office near you.

3) Return postage address : (Pre-populated in the returns portal)

Portia & Alexa Hair Extensions

PO Box 592

Baulkham Hills NSW 1755

All customers are responsible for their own return shipping costs and the postage costs of the replacement item. We recommend that you send your returned item with a tracking option.

Please allow 2-3 business days for the warehouse to process & send out your new set once it arrives back to us. We'll notify you via email once your exchange has been completed.

If returning to a product of a different value, we will be in touch via email regarding the price difference.

REFUNDS

We are pleased to accommodate returns 30 days on all sets that have not been opened, worn, or tampered with.  Refunds are calculated as the total order amount, minus shipping fee incurred by Portia & Alexa  as well as a restocking fee of  $15 AUD to cover costs of the process. The product warranty tag must be in-tact around the product and they must be returned in un-used condition. For exchanges, please allow 2-3 business days for the warehouse to process & send out your new set once it arrives back to us. We'll notify you via email once your exchange has been completed.

 Faulty Products

 Faulty Products

We are committed to providing the highest quality products and service. We suggest you contact us within 7 days if you notice a quality issue with your purchased product on info@pahairextensions.com with your order number and description, images of the fault need to be included.

For Wholesale customers experiencing a quality issue with the hair extensions after application, you must bring it to our attention within 30 days from delivery, NOT from your clients application date. 

A Use and Care assessment will be performed and we will ask questions to troubleshoot the problem.

The product needs to be returned for a Technical Assessment if the issue is not resolved. To determine the nature and cause of an issue, we may need to return the product to the manufacturer for further assessment.

Upon completion of the Fault Assessment, we will contact you.

PA Hair Extensions reserves the right to refuse a return request if the product shows evidence of damage due to misuse, neglect and abnormal use. Please see our Disclaimer below on colouring the hair extensions.

If the assessment proves the item is faulty, you can seek a refund, exchange, store credit, repair or replacement.

Dying Hair Extensions Disclaimer.

All hair extensions & dyes are different. You cannot guarantee your product will produce the same results from brand to brand. We do not cover any costs nor take any responsibility for any issues you may encounter during or after the dying/toning process as we cannot be sure how your specific product reacts or the method in which it was applied. Always test your dye/toner one small piece of hair first to ensure it gives you the results you want.

Dying/toning is considered drastic modification of the product as these products contain quite harsh chemicals that may effect the feel, condition & lifespan of your set. It may increase the chance of dryness, shedding, tangling & breakage. Our hair goes through a long dying and bleaching process to get it to our fabulous shades.