Frequently Asked Questions

Do you offer trade accounts/discounts?

Wholesale accounts receive an extra trade discount in a few easy steps, you will be up and running in less than a minute. Message us on our live chat to have your account set up today!

Our live chat is open 8am to 10pm AEST Mon-Sun.

If you do not find what you are looking for we can custom order for your needs.

Check out our reviews

We do not offer payment terms however, we do offer Buy Now, Pay Later wih:

Afterpay
Openpay
Klarna
Zip Pay
Paypal

What is Remy Hair?

Remy hair is a type of human hair that is commonly used in the production of wigs, weaves, and hair extensions. It is considered to be one of the highest quality types of human hair available on the market and is highly sought after by those who want a natural and long-lasting solution for their hair needs.

One of the defining characteristics of Remy hair is the way in which the hair is collected and processed. Unlike other types of human hair, the cuticles of Remy hair are kept intact and are all facing in the same direction, from root to tip. This helps to prevent tangling and matting, which can be a major problem with other types of human hair.

Remy hair can also be colored, permed, and heat-styled, just like your own natural hair. This makes it an excellent choice for those who want to create a customized look that is tailored to their individual needs and preferences. The hair can also be styled in a variety of ways, from straight and sleek to curly and voluminous.

In addition to its high quality and versatility, Remy hair is also considered to be a more ethical choice for those looking for hair extensions. Since the hair is collected from real people, there is no harm done to animals or any other living beings.

Overall, Remy hair is an excellent option for anyone looking for a natural, high-quality, and long-lasting solution for their hair needs. Whether you are looking to add length, volume, or simply a new look, Remy hair is a great choice that is sure to provide you with the results you are looking for.

What are the different types of hair extensions?

There are several types of hair extensions, including:

Clip-in hair extensions
Tape-in hair extensions
Sew-in hair extensions
Fusion hair extensions
Micro-bead hair extensions
Nano hair extensions
K-Tip hair extensions
U-Tip hair extensions

Each type of hair extension has its own unique application method, pros, and cons, and is suitable for different lengths, textures, and types of hair.

What is the best type of hair extension for fine hair?

For fine hair, clip-in hair extensions or tape-in hair extensions are considered the best options. Clip-ins are easy to attach and remove and cause no damage to your hair. Tape-ins are a semi-permanent option that are lightweight and comfortable to wear but need to be reapplied after several weeks. Both of these options allow for a more natural look and blend well with fine hair. It's important to select high-quality, human hair extensions that match your hair texture to ensure a seamless blend and avoid damage to your natural hair.

How long do hair extensions last?

The lifespan of hair extensions depends on various factors such as the quality of the hair and how well you take care of them. On average, hair extensions last 6-9 months with proper care.

How many grams of hair extensions do I need?

The ponytail test is a simple way to determine the circumference of your ponytail, helping you choose the right amount of hair extensions. See how to measure your ponytail here.

Can I colour my hair extensions?

Yes, you can colour human hair extensions, but it is recommended to have them professionally colored to ensure the color is applied evenly and to avoid damaging the hair. It is also important to use a colour-safe shampoo and conditioner to maintain the color. Colour Disclaimer

How should I care for my hair extensions?

Here are some tips to keep your human hair extensions looking their best:

Brush regularly to prevent tangles and keep the hair smooth.
Wash with a mild shampoo and conditioner specifically for human hair extensions.
Avoid using heat-styling tools like blow dryers, flat irons, and curling wands on a daily basis to prevent damage.
Store the extensions properly when not in use to prevent tangles and damage.
Avoid excessive exposure to the sun, saltwater, and chlorine.
Get the extensions trimmed and treated by a professional stylist every 6-12 months to keep them looking healthy and prevent split ends.
Limit the use of hair products like sprays, gels, and mousses, as they can buildup on the extensions and cause damage.
If you plan to swim, braid the hair or wear a swim cap to protect it from the chlorine or saltwater.
Avoid sleeping with wet hair extensions, as this can cause tangles and damage.

By following these tips, you can keep your human hair extensions looking their best for a longer period of time.

Read More: Care Information

How do I know which type of hair extension is best for me?

The best type of hair extension for you depends on your personal preference, hair type, and lifestyle. Some factors to consider include:

Hair Type: If you have fine hair, tape-ins or clip-ins may be a better option as they don't add too much weight.
Lifestyle: If you want a low-maintenance option, clip-ins may be the best choice. If you're looking for a more permanent option, sew-ins or fusion extensions may be a better fit.
Budget: Hair extensions can vary greatly in price, so consider your budget when choosing the best type for you.
Maintenance: Some types of extensions, such as sew-ins or fusion extensions, require regular maintenance and touch-ups.

It is recommended to consult a hair stylist or extension specialist for a personalized recommendation based on your specific needs and wants.

How often do I need to have my hair extensions re-applied?

The frequency of hair extension reapplication depends on several factors such as the type of extensions, the individual's hair growth, and how well they are maintained. On average, hair extensions need to be reapplied every 4-12 weeks. Some types of extensions, such as clip-ins, can be removed and re-attached as needed, while others, like tape-ins, need to be professionally reapplied. It is recommended to consult a stylist for proper maintenance and reapplication schedule based on your specific hair type and extensions.

Are there any risks associated with wearing hair extensions and how can I avoid them?

Yes, there are potential risks associated with wearing hair extensions, including:

Scalp damage: Overuse of hair extensions or improper application can cause damage to your scalp and hair follicles.
Hair breakage: Weighing down of your natural hair can cause breakage.
Alopecia: Constant tension on your scalp can lead to a condition called traction alopecia, causing hair loss.
Fungal infections: Dirty extensions can cause fungal infections on your scalp.
To avoid these risks, it is important to:
Choose high-quality hair extensions and avoid buying cheap, synthetic ones.
Have the extensions professionally applied to minimize the risk of damage.
Use gentle hair care products to avoid weighing down your natural hair.
Keep your scalp and extensions clean to prevent fungal infections.
Avoid sleeping with the extensions, especially if they are braided or tightly pulled back.
Get the extensions removed or tightened periodically to prevent traction alopecia. Make sure your specialist removes the extensions and replaces it on other hair that has not had the extensions clamped or taped in your last install.
Consult with a hair care professional to ensure that you are using the right products and techniques for your hair and extensions.

Why can hair extensions become matted?

Hair extensions can become matted for a variety of reasons, such as:

Friction: Friction between the hair extensions and other surfaces can cause the hair to tangle and mat. For example, if you wear your hair extensions to bed without braiding or tying them up, they can rub against your pillowcase or sheets, causing them to become tangled.

Lack of maintenance: If you don't take care of your hair extensions properly, they can become tangled and matted. For example, if you don't brush or comb your extensions regularly, the hair fibers can become knotted and intertwined, leading to matting.

Moisture: Moisture can cause the hair extensions to become matted, especially if they are made from human hair. When human hair gets wet, it can swell and tangle, making it difficult to brush or comb out.

Heat styling: Excessive heat styling can damage the hair fibers, making them more prone to tangling and matting. When the hair becomes damaged, the cuticles can lift and become entangled with other hair fibers, leading to matting.

Overall, it's important to take proper care of your hair extensions to prevent them from becoming matted. This includes brushing and combing them regularly, storing them properly, avoiding excessive heat styling, and protecting them from moisture and friction.

How do you prevent shedding when cutting machine Weft Hair Extensions?

To prevent shedding when cutting machine weft hair extensions, you can follow these steps:

Use sharp hairdressing scissors or shears that are designed for cutting hair extensions.
Before cutting, gently comb through the hair extensions to remove any tangles and ensure the wefts are lying flat.
Cut the wefts in small sections, rather than trying to cut through the entire weft at once. This will help prevent the hair from slipping out of the weft and causing shedding.
Hold the weft firmly in place with one hand while cutting with the other. This will help prevent the weft from shifting and causing uneven cuts.
After cutting, gently tug on the weft to check for any loose hairs. If you notice any shedding, apply a small amount of Weft Sealant or clear nail polish to the area to secure the loose hairs in place.
Seal the ends of the wefts with a weft Sealant to further prevent shedding. Simply apply a small amount to the cut ends and allow to dry completely before installing the extensions.

Remember to handle your extensions with care to ensure their longevity and to prevent shedding.

Shipping & Returns FAQ

How long does shipping take and what are the shipping options available?

$8.00 Domestic Shipping ( Australia- Excluding Western Australia) Shipping for all orders under $200.00 Ships out next business day. (5-8 Business Days)

$10.00 Domestic Shipping (Western Australia) Shipping.

Free Domestic ( Australia- Excluding Western Australia) Shipping for all orders over $200.00 (5-8 Business Days).

Express Shipping (Australia- Excluding Western Australia) within the express post network $10.00 AUD. Next business day if ordered before 10.30 am on Mon- Fri.

Express Shipping (Western Australia) within the express post network $15.00 AUD. Up to 2 business days if ordered before 10.30 am on Mon- Fri.

Unfortunately we cannot guarantee next day delivery once we have posted the item. At times, express post can take 1-2 business days depending on your location. For more info, please visit www.auspost.com.au

NZ & Oceania Shipping Flat Rate $25 AUD (Express 5-7 Business Days)

EUROPE Express Shipping Flat Rate $40 AUD (Express 7 Business Days)

EUROPE Standard Shipping Flat Rate $20 AUD (14-21 Business Days)

ASIA Pacific Shipping Flat Rate $40 AUD (Express 7 Business Days)

ASIA Pacific Standard Shipping Flat Rate $20 AUD (14-21 Business Days)

USA & CANADA Shipping Flat Rate $40 AUD (Express 7 Business Days)

Standard Shipping Flat Rate $20 AUD (14-21 Business Days)

How do I track my order and what information do I need for tracking?

To track an order, you typically need the following information:

Order number or tracking number: This is provided by us in an email confirmation or shipping confirmation.
Shipping carrier: The company responsible for delivering your package, such as Auspost, USPSLink is provided in the email.

Can I change my shipping address after placing the order?

Yes, as long as the item has not yet been shipped out. Message us on live chat for any changes in the shipping address.

Do you ship internationally and what are the customs and import duties involved?

When shipping internationally, your shipment may be subject to import duties and taxes. These additional charges are calculated based on the item type and value. Every country taxes items differently.

Each country has its own set of customs and import duties regulations, and the fees and taxes can vary depending on the type of product being imported. Here are a few websites where you can find information on customs and import duties for specific countries:

For the United States: https://www.cbp.gov/trade/basic-import-export
For the United Kingdom: https://www.gov.uk/guidance/hmrc-internal-manuals/customs-import-and-export-manual-cime
For Canada: https://www.cbsa-asfc.gc.ca/import/menu-eng.html

It's always a good idea to check with the relevant authorities in the destination country for the most up-to-date information on customs and import duties.

How do I return or exchange an item I received through shipping?

EXCHANGES

At Portia & Alexa we understand that it can be hard to determine your perfect hair colour match from a computer screen, which is why we are pleased to accommodate returns and exchanges within 30 days on all sets that have not been opened, worn, or tampered with.

Feel free to remove the extensions from their packaging and hold them up against your hair to check the shade, feel and length! - just be sure to keep the Portia & Alexa hygiene tag & warranty card around the top of the goods in case of an exchange or refund, due to health & hygiene reasons, if you removal his seal and card , you will be unable to return the item for exchange or refund.

If the warranty seal is intact, follow the below steps:

Contact us via email to info@pahairextensions.com letting us know that you would like an exchange or return of a product.
Once you receive a response simply send us the package to the below address.
Return postage address :

Portia & Alexa Hair Extensions

PO Box 592

Baulkham Hills NSW 1755

All customers are responsible for their own return shipping costs. We recommend that you send your returned item with a tracking option.

Please allow 2-3 business days for the warehouse to process & send out your new set once it arrives back to us. We'll notify you via email once your exchange has been completed.

If returning to a product of a different value, we will be in touch via email regarding the price difference.

REFUNDS

We are pleased to accommodate returns 30 days on all sets that have not been opened, worn, or tampered with.

Refunds (Australian Orders) are calculated as the total order amount, minus shipping fee of $8.00 (excluding orders in which Express Post was paid for by customer) incurred by Portia & Alexa as well as a restocking fee of $15 AUD to cover costs of the process.

International orders (All countries except Australia) will incur a $25AUD restocking fee.

The product warranty tag must be in-tact around the product and they must be returned in un-used condition. For exchanges, please allow 2-3 business days for the warehouse to process & send out your new set once it arrives back to us. We'll notify you via email once your exchange has been completed.

How can I contact customer support for shipping related inquiries?

Our live chat is open 8am to 10pm AEST Mon-Sun.

Email us at: info@pahairextensions.com

FAQs

Hair Extensions FAQ

Frequently Asked Questions About Hair Extensions

1. What are hair extensions?

Hair extensions are lengths of real or synthetic hair that are attached close to your scalp, adding length and volume to your natural hair.

2. What types of hair extensions are available?

There are several types of hair extensions, including clip-in, tape-in, sew-in (weave), fusion, micro-link, and halo extensions.

3. Are hair extensions made from real hair?

Hair extensions can be made from either real human hair or synthetic fibers. Human hair extensions are more natural-looking and can be styled like your own hair.

4. How long do hair extensions last?

The lifespan of hair extensions depends on the type and quality of the extensions and how well you care for them. They can last anywhere from a few weeks to several months.

5. Can I color my hair extensions?

If your extensions are made of human hair, you can color them. However, it's best to have a professional colorist do it to avoid damaging the hair.

6. How do I care for hair extensions?

Care instructions vary depending on the type of extensions, but generally, you should avoid using excessive heat, use sulfate-free shampoos, and brush gently to prevent tangling.

7. Will hair extensions damage my natural hair?

If applied and cared for properly, hair extensions should not damage your natural hair. It's important to follow care instructions and avoid too much tension on your scalp.

8. Can I swim with hair extensions?

Yes, but it's best to wear a swim cap or tie your hair up to prevent tangling. Rinse your hair with fresh water after swimming in chlorine or salt water.

9. How much do hair extensions cost?

The cost varies widely depending on the type, quality, and length of the extensions. They can range from $100 to several thousand dollars.

10. How are hair extensions applied?

Application methods vary by type. Clip-ins are attached with clips, tape-ins use adhesive strips, sew-ins are braided into your hair, and fusion extensions are bonded with heat.

11. How long does it take to apply hair extensions?

The time it takes to apply hair extensions depends on the type. Clip-ins can take minutes, while professional methods like sew-ins or fusion can take several hours.

12. Can I style my hair extensions?

Yes, human hair extensions can be styled with heat tools, curled, straightened, and even braided. Synthetic hair may have limitations based on heat tolerance.

13. How do I remove hair extensions?

Clip-in extensions can be easily removed by unclipping them. Other types like tape-in, sew-in, or fusion extensions should be removed by a professional to avoid damage.

14. Can hair extensions be reused?

Many types of hair extensions, especially high-quality ones, can be reused if they are in good condition. Proper care and maintenance are essential for reuse.

15. Are hair extensions suitable for all hair types?

Yes, there are hair extensions available for all hair types, including straight, wavy, curly, and coily. It's important to choose the right type and method for your hair.

16. Can men wear hair extensions?

Absolutely! Hair extensions are not limited to women. Men can use extensions to add volume, length, or to cover thinning areas.

17. Do hair extensions feel heavy?

Initially, some people may find hair extensions to feel slightly heavy or different. However, this feeling usually subsides as you get used to them.

18. Can I sleep with hair extensions?

Yes, you can sleep with hair extensions. It's recommended to tie your hair in a loose braid or ponytail to prevent tangling and reduce tension on the hair.

19. How often do hair extensions need to be adjusted or maintained?

Maintenance depends on the type of extensions. Clip-ins require little maintenance, while semi-permanent methods like tape-ins or sew-ins may need adjustments every 4-8 weeks.

20. Can I use hair products on my extensions?

Yes, you can use hair products on your extensions. However, it's best to use products that are sulfate-free and designed for use with extensions to avoid damage.