To prevent tangling, matting, and shedding:

1. Brush Often: Gently brush extensions before and after use, starting from the ends. Avoid brushing when wet; use fingers to detangle instead.

2. Use the Right Products: Opt for sulfate- and alcohol-free products designed for dry/damaged hair. Look for moisturising ingredients like argan or coconut oil.

3. Moisturise Regularly: Apply lightweight serums or oils weekly from mid-shaft to ends. Avoid overuse to prevent buildup.

4. Hydrate Extensions: Wash less frequently and use sulfate-free conditioners. Rinse with cold water to lock in moisture. For deep hydration, use masks or oil treatments (e.g., coconut oil) overnight, then rinse thoroughly.

5. Check Ingredients: Avoid products with sulfates (SLS, Sodium Lauryl Sulfate) or drying alcohols (Alcohol denat, Ethanol).

By following these steps, you’ll keep extensions soft, manageable, and long-lasting.

HANDLE YOUR HAIR EXTENSIONS WITH CARE

Improper hair care can also take a toll on your extensions. When washing, make sure to handle the extensions gently and to not rub them vigorously. After you are finished, carefully squeeze any excess water from the extensions. Never rub your extensions dry with a towel. Instead, always lay them out on a flat surface and gently pat them dry. When air drying, invest in a microfiber towel as it will remove excess water faster and it won’t rough up the hair (which can also cause tangles). 

LIMIT HEAT STYLING AND ALWAYS USE A HEAT PROTECTANT

We do not recommend blow drying your extensions after every wash as doing this constantly will make them dry and more vulnerable to breakage. If you can avoid it, we highly recommend air drying your extensions for the safest route as this will also prevent against tangles. Also, we always suggest using a heat protectant spray prior to using any heat styling tool to extend the lifespan of your hair extensions. Additionally, we recommend to only use a low heat setting of 60-180 degrees celsius as anything higher runs the risk of damaging the hair.

LIMIT THE USE OF HEAVY HAIR PRODUCTS

Limiting the number of products you apply to the hair will help with tangling. Using sticky products such as hairspray, hair gel, or hair wax, can and likely will clog up your extensions. The more products you use, the more you will need to wash your extensions, leading to dry, tangled extensions.

Ultimate Hair Extensions Care Guide

Proper care is essential to keep your hair extensions looking smooth, shiny, and long-lasting. Whether you have clip-ins, tape-ins, sew-ins, or keratin bond extensions, follow these tips to maintain their quality.

1. Washing Your Extensions

• Frequency: Wash every 15-20 wears (or 1-2 weeks for permanent extensions) to prevent drying out.
• Shampoo: Use a sulfate-free, moisturising shampoo to avoid stripping natural oils.
• Conditioner: Apply a hydrating conditioner from mid-length to ends, avoiding the roots (especially for tape-ins or bonds).
• Water Temperature: Use lukewarm water—hot water can weaken bonds and cause tangling.
• Technique: Gently cleanse in a downward motion—never scrub or twist.

  
  

  Professional Washing Protocol

  Optimal Washing Frequency

  • Clip-ins: Every 8-10 wears
  • Permanent extensions: Every 7-10 days
  • Curly/textured extensions: Every 10-14 days 
    
    
  • Pre-detangle with wide-tooth comb
  • Wet with lukewarm water (max 100°F/38°C)
  • Apply sulfate-free shampoo to palms first
  • Gently massage downward (never circular motions)
  • Rinse thoroughly for 2-3 minutes
  • Apply conditioner mid-length to ends
  • Leave conditioner for 3-5 minutes
  • Final rinse with cool water to seal cuticles

  
  

2. Drying & Styling

• Towel Drying: Pat dry with a microfiber towel—avoid rubbing to prevent frizz.
• Blow-Drying: Use a heat protectant spray and dry on low-medium heat, brushing gently with a wide-tooth comb.
• Air Drying: If possible, let them air dry to minimise heat damage.
• Styling Tools: Limit heat styling and always apply heat protectant.

3. Brushing & Detangling

• Brush Type: Use a boar bristle brush or wide-tooth comb (for curly extensions).
• Technique: Start from the ends and work your way up to prevent pulling.
• Frequency: Brush 2-3 times daily to prevent tangles (especially before bed).

4. Sleeping with Extensions

• Braids or Loose Ponytail: Secure hair in a low braid or loose bun to reduce friction.
• Silk/Satin Pillowcase: Prevents tangling and breakage.

5. Protecting Extensions Daily

• Avoid Chlorine & Saltwater: Wear a swim cap or coat hair with conditioner before swimming.
• Oil & Product Buildup: Avoid heavy oils near bonds/tape to prevent slippage.
• Tie Up Hair: When exercising, keep hair secured in a loose braid or ponytail.

6. Maintenance for Permanent Extensions

• Tape-Ins: Get them moved up every 6-8 weeks.
• Fusion/Keratin Bonds: Maintenance every 10-12 weeks.
• Sew-Ins: Re-tighten every 6-8 weeks.
• Nano and Micro Bead: Get them moved up every 6-8 weeks.

7. Storing Clip-In Extensions

• Clean Before Storing: Wash and dry completely.
• Keep in a Cool, Dry Place: Store in a satin pouch or storage bag to prevent dust and tangles.

Final Tips:

• Avoid alcohol-based products (dries out hair).
• Schedule regular trims (every 2-3 months) to prevent split ends.
• If bonds feel loose, visit your stylist—don't try to remove them yourself.

By following these steps, your extensions will stay soft, tangle-free, and beautiful for months!

Dying Hair Extensions Disclaimer.

Results may vary depending on the brand, material, and manufacturing method of the hair extensions, as well as the type of dye or toner used. Because chemical reactions cannot be predicted or controlled, we cannot be held responsible for any issues that may arise during or after the dyeing or toning process.

Please note that any form of colouring, dyeing, toning, purple shampooing, or chemically altering the hair extensions will immediately void all warranties. Our warranty only applies to hair that remains in its original, unaltered condition.

To ensure you are satisfied with the outcome, we strongly recommend testing your chosen dye or toner on a small strand before proceeding. Dyeing or toning can significantly change the hair, potentially causing increased dryness, shedding, tangling, matting, and breakage. Our extensions have already undergone a controlled colouring process to achieve their final shade, and additional chemical treatment may compromise the texture, quality, and longevity of the product.

Warranty Disclaimer – Professional Installation Required for Coverage

Please be aware that our warranty only covers hair extensions that have been installed by a professional hairdresser. Any hair extensions that have not been installed by a qualified professional will not be eligible for warranty coverage. This is to ensure the highest standards of quality and care for your hair extensions. We strongly recommend seeking the services of an experienced hairdresser for proper installation and to maintain the integrity of your hair extensions. A certificate or diploma in training will be required for any warranty claim.